Fes, Morocco· Concierge · Mon–Sat · 09:00–18:00 GMT+1
Booking terms & conditions
Last updated June 2026.
The fair, plain-English rules of booking a Morocco trip with us. If anything here is unclear, just ask us before you book.
1. Who we are
Fes & Imperial Cities is operated by Serenity Morocco Tours, 31 Rue 110, Hay Moulay Abdellah, Casablanca 20000, Morocco. "We", "us" and "our" in these terms refer to Fes & Imperial Cities.
2. Booking, payment & cancellation
Bookings are operated by Serenity Morocco Tours. Payment, deposit, cancellation and refund terms are set out in Serenity Morocco Tours' booking terms.
3. Changes after confirmation
Free changes (dates, riad swap, route tweak) are accepted up to 21 days before arrival. Inside 21 days, changes are subject to supplier availability and any cost difference. We never charge an internal admin fee for changes.
4. Travel documents & insurance
You are responsible for valid passports, visas and any health requirements for entry to Morocco. Comprehensive travel insurance covering medical evacuation, cancellation and personal property is required for desert, helicopter and trekking itineraries.
5. Our liability
Fes & Imperial Cities acts in good faith as the operator of your trip and contracts directly with all suppliers (drivers, riads, camps, guides). Our liability is capped at the total trip cost paid to us. We are not liable for loss, injury or delay caused by force majeure, third-party airlines, or the wilful act of any traveller.
6. Conduct & responsibility
You agree to behave with reasonable respect for local customs, staff and other travellers. We reserve the right to end a trip in cases of illegal activity or abusive conduct toward our staff or suppliers.
7. Complaints
Issues are easiest to resolve in real time — please message us on WhatsApp during your trip. Formal complaints should be submitted within 28 days of return. Send them to info@serenitymoroccotours.com.
8. Governing law
These terms are governed by the laws of the Kingdom of Morocco. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Marrakech.
Ready to plan? Tell us your dates and we will write your quote.
- Tell us what drew you in. Your dates, who is travelling and what you want to see.
- A person reads it. We write a day-by-day plan for your group, private or small-group.
- You change anything. Then we confirm the guides, drivers and riads.